Quick fix (30 seconds)
- Open your Google Sheet in Chrome.
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If you see a blocked pop-up icon in the address bar, click it and choose
Always allow pop-ups and redirects for
docs.google.com. - Retry Subscribe / Upgrade.
If you don’t see the blocked icon, follow the steps below to add https://docs.google.com to Allowed sites.
Chrome steps (Settings)
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Open Chrome Settings.
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Search for “pop-ups”, then click Site settings.
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Open Pop-ups and redirects.
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Click Add under Allowed.
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Add
https://docs.google.com.
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Done. Retry the action in Google Sheets.
Still stuck?
- If you have multiple Google accounts signed in, sign out of other accounts and retry with the account that purchased the plan.
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Temporarily disable pop-up/ad blockers for
docs.google.com(some extensions block new-tab checkout windows). - Try an Incognito window, then enable the add-on again.
If the problem persists, see Common issues or contact support via /help/contact/ (or email [email protected]).