What to include for faster support
- Your Google account email used for AI for Sheets.
- A screenshot of the error or the exact message text.
- The sheet URL (or a short sample) and what you expected to happen.
- Which step failed: setup, formula run, pop-up checkout, or billing/upgrade.
Before you email (quick self-check)
- Getting started (first-time setup and permissions)
- Formula errors (common formula failures)
- Allow pop-ups (fix Subscribe/Upgrade button stuck on loading)
- Common issues (plan not recognized, access and ownership issues)
FAQ
Do I need to send edit access to my sheet?
Not by default. Start with screenshot + exact error text + context. If we need more access to reproduce the issue, support will tell you what to share safely.
I paid but still see Free plan. What should I send?
Send the purchase email account and a screenshot of the current plan view. You can also try the steps in Common issues first.
Can I request a feature?
Yes. Email your use case, current workflow, and sample input/output format. Clear examples help us prioritize faster.